opening: Monday to Friday
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Terms and Conditions



JayMaq Elite Wellness Centre, respects your privacy and is committed to maintaining the accuracy, confidentiality and security of your personal information. This Privacy Policy describes the personal information that we will collect from or about you, as well as how we use and to whom we disclose that information. Please review this entire document carefully.

We understand that your health information is personal to you and we are committed to protecting it from disclosure to unauthorized persons. Release and use of client information is in accordance with Data Protection Act, 2019 and its regulations.

What Personal Information Do We Collect?

When you subscribe to a Metabolic Balance program (the “Program”), we collect your name, email address, mailing address, date of birth, body measurements, data obtained from a scientific analysis of blood samples, information concerning any medications and diseases (“Personal Information”).

Why Do We Collect Personal Information?

Your Personal Information allows us to process and customize your personal nutritional plan (the “Nutritional Plan”), and to notify you of your Nutritional Plan’s status. We also use this information to notify you about changes to our website, new Metabolic Balance products and services and special offers that we think you will find valuable.

We use your Personal Information for counselling, to obtain payment for coaching, for administrative purposes, and to evaluate the quality of care and service that you receive.

We may use the Personal Information we collect from you for any of the following purposes: to fulfill your orders for products or services; to remind you of a scheduled appointment; to remind you that you are due for a new appointment; to describe alternative services that may be of benefit to you; to provide you with offers; to contact you when necessary; to review site usage and operations; to address problems with our website, our business or our products and services; to protect the security or integrity of the website and our business.

How Do We Use and Disclose Your Personal Information?

Your Personal Information will only be stored if you provide these on your own initiative, for example in connection with a registration, an application, a consent form, a survey, a contest, in the performance of a contract or if you otherwise participate in features of our Program or website that ask for personal information.

In addition, if you purchase or otherwise request a product, publication or promotional offering from us you may be required to provide your contact and/or payment information (such as a credit card number, Paypal ) in order for us to process your request.

As part of your participation in our Program, you will be required to provide your Personal Information to the coach associated with the Program (“Metabolic Balance Coach”). The Metabolic Balance Coach will enter your Personal Information into the online application available of the Metabolic Balance website <>. This information is Password protected as each Metabolic Balance Coach has their own personal login.

The preparation of your Nutritional Plan requires an analysis of your bloodwork in accordance with the Program parameters. Obtaining such data typically requires participants to obtain a blood work requisition and subsequent laboratory analysis. We will only use this data analysis for the purpose of developing the Nutritional Plan.

Your Personal Information will be shared with Metabolic Balance GmbH & Co. KG (founder of the Metabolic Balance Program, located in Isen, Germany), and any of its associates and employees who may reasonably need access to this information in order to create the Nutritional Plan and monitor quality assurance. The disclosure of this information is  an essential component in the successful delivery to you of the Nutritional Plan.

Unless otherwise agreed by you (or, if necessary, your parent or guardian) and as otherwise described in this Privacy Policy, the personal data collected will not be published by us, sold or otherwise passed on to third parties outside of the Metabolic Balance Coach and Metabolic Balance GmbH & Co. KG. We only use your information in accordance with the specific purpose for which the information is collected. For example, we may use the Personal Information you provide to: respond to your questions or comments; administer our promotions and sites; fulfill your request, subscription or order; and/or  to otherwise provide or improve our products and services. We will not send you any online newsletters or similar e-mail communications unless you expressly consent to receive such a communication from us. We may, however, send you notices of changes to our Privacy Policy. In addition, we assure you that your details will be treated confidentially in compliance with the law.

You may be given the opportunity to consent to receive future promotional communications from us. If you opt-in to receive such communications, we may use the information to: communicate with you regarding our products, services and promotions; provide you with other information that you request; and/or improve our product and service offerings. You will always have the opportunity to “unsubscribe” from receiving e-mail or other communications at any time.

If your Personal Information is provided to the Metabolic Balance Coach by someone other than you, you are solely responsible for ensuring that those individuals have your authority to collect and make such use of your personal information.

Unless otherwise agreed by you (or, if necessary, your parent or guardian) and as otherwise described in this Privacy Policy, your Personal Information will not be published by us, sold or otherwise passed on to third parties.

We may disclose your personal information under certain limited conditions, as follows: as necessary, if we believe that there has been a violation of our Terms and Conditions, of the law, of our rights or of the rights of any third party; to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted or required by law; if our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets; if you have given us permission to share your account information with other members of your household

Email Communications

As any e-mail communications between you and JayMaq Elite Wellness Centre or the Metabolic Balance Coach are not encrypted, we cannot guarantee the security of messages that are exchanged. For this reason, e-mail should not be used to communicate certain sensitive types of information that you would prefer to not have discussed over e-mail

Access to Your Information

You may contact us with a request to access, update or delete any information we have about you. We will respond to your request in a prompt manner, however, before we are able to provide you with any information, correct any inaccuracies or delete any information, we may ask you to verify your identity.

You will also have the following rights with respect to your Personal Information which we keep on file: inspect; copy; amend or correct incorrect information; an accounting of disclosures; request restrictions; request confidential communications; receive a copy of this Privacy Policy.


Your Consent and Notification of Change

By using our Program, Nutritional Plan and our website <>, you consent to the collection and use of your information by Metabolic Balance GmbH & Co. KG, JayMaq Elite Wellness Centre and the Metabolic Balance Coach. We reserve the right to change this Privacy Policy at any time, however, if there is a material change to our information usage practices in the future, we will notify you by email, at which time you will have the opportunity to opt-out of the new information usage.

If you do not agree with any terms of this Privacy Policy, please do not use the website or submit any personal information.


JayMaq Elite Wellness and Metabolic Balance GmbH & Co. KG assume no responsibility for incorrect information that was provided by you or the Metabolic Balance Coach and contents generated or disseminated by participants and/or third parties.

Whom to Contact

If you have questions or concerns regarding this Privacy Policy and its enforcement by JayMaq Elite Wellness, its employees or the Metabolic Balance Coach, you should contact:


JayMaq Elite Wellness Centre


Tel:   +254 708 183 614 or +49 171 640 7601